Privacy Policy

Last updated: November 2026.

Call a Fix It is a home maintenance service based in Dubai, UAE, powered by Tektiks. We respect your privacy and handle personal data in line with applicable UAE law, including the UAE Personal Data Protection Law.

What we collect

• Details you give us: name, phone / WhatsApp number, email, community or address, and a description of the job.
• Photos you send of the problem or the work area.
• Job records: quotes, visits, invoices and messages about your job.
• Website data: basic technical information such as browser type and pages visited, collected through cookies only where you allow it.

How we use it

• To reply to your enquiry, quote, schedule visits and carry out the work.
• To invoice you and keep records required by law.
• To follow up on our work, for example to ask for feedback or a review.
• To improve our website and services. We only send marketing messages if you agree, and you can opt out at any time.

Who we share it with

We do not sell your personal data. We share it only where needed to deliver our service: with our technicians and, for smart home or security work, our partner company Tektiks; with service providers that host our website, email and records; and with authorities where the law requires it.

How long we keep it

We keep job and invoice records for as long as needed for our service and to meet legal and tax requirements, then delete or anonymise them. Website form requests that don’t lead to a job are deleted after 12 months.

Your choices and rights

You can ask us to access, correct or delete your personal data, or to stop using it for marketing. Email info@callafixit.com and we’ll respond within a reasonable time.

Cookies

Our website uses essential cookies to work properly. Analytics and marketing cookies are only used if you accept them in the cookie banner. You can change your choice at any time in your browser.

Contact

For any privacy question, contact info@callafixit.com.